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Netfirms Web Hosting Server Outage Continued for 3 Days. Godaddy Becomes An Alternative

There are many web hosting companies that provide stable and reliable services. However, Netfirms does not seem to be one of them.  This time, Netfirms Website Hosting company experienced yet another service disruption.  it was a server outage, causing thousands of websites inaccessible for a few hours today.  Then, many people could not access their ftps, then emails. Many of them are considering switching to Godaddy. If you'd like to comment on Netfirms web hosting company, please contact us 

By Samuel Chong
July 28, 2010

The web hosting industry is becoming more competitive.  In fact, many companies compete for customers, spending thousands or millions of dollars on advertising.  Indeed, a lot of them offer reliable services.  However, the Canadian website hosting company, Netfirms, does not seem to be one of them.

At 1pm Eastern Standard Time, on July 26, 2010, Netfirms, the Canadian Web Hosting company, experienced yet another service disruption to thousands of its customers, causing a few hours of interruption for people to access websites hosted on its servers.  This website, among many others, has also been affected.  We tried to contact Netfirms, seeking for explanation, but their tech support people were unreachable.

Netfirms, one of the earliest web hosting companies in Canada, has had technical problems lately.  Last year, many of its customers complained to them that they lost all of their emails on Netfirms' email servers.  This year, Netfirms has had numerous disruptions to its hosting services as, according to their company representative, they were moving their servers to a new location.

On July 26, on the company's website, it posted

Netfirms Community,
Date: July 26, 2010-07-26
Time: 1:00pm EDT

Some customers may be experiencing difficulties accessing their websites.

Our escalations team is currently working on the issue and we shall post updates as they become available.

Sincerely,
Pamela Harding
Sr. Manager, Customer Support

On July 27, on the company's website, it posted

Some customers may be experiencing difficulties accessing their websites via ftps.

Our escalations team is currently working on the issue and we shall post updates as they become available.

Today, on July 28, on the company's website, it posted

Some customers may be experiencing difficulties accessing their e-mails via POP.

Our escalations team is currently working on the issue and we shall post updates as they become available.

With many website hosting service disruptions and server outages, Netfirms has been losing customers.  A web hosting review website listed more than 30 unsatisfied customers giving Netfirms a "poor" rating, and saying "goodbye" to Netfirms web hosting services.

However, there are still some loyal customers.  "Netfirms Web Hosting is a Canadian company, and its servers must be in locations with lower temperature than some of the American web hosting companies, i.e. those located in Arizona".  Says a Netfirms customer who does not wish to be named.  "For a web hosting company, the cooler the temperature, the better for the web servers."

When mentioning about the service disruptions of Netfirms web hosting, the customer responded, "whenever that happens, I will just point my domain nameservers to Godaddy, another web hosting company.  Godaddy has been reliable over the years, and their technical support helps are reachable within 2 minutes when you call them."

Indeed, Godaddy has been providing reliable and stable web hosting services over the years.  It began by offering low priced domain registration services.  Then it grew to one of the largest retail web hosting companies in the United States.  Godaddy would become one of the alternatives for Netfirms, it seems.

What are some of the other reliable web hosting companies that you would recommend to us? Please contact us and let us know.

This article can be found at http://www.certifiedchinesetranslation.com/10/0726-Netfirms-Hosting-Outage.html

 

 

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